At sg88, your personal data is treated with the same level of care we put into every game on our platform. This Privacy Policy explains exactly what we collect, why we collect it, and how we keep it safe — in plain language that every Filipino player can understand.
Privacy at a Glance
Six core commitments that define how sg88 handles the personal information of every Filipino player on the platform.
sg88 only collects personal data that is strictly necessary for the operation of your account, processing of transactions, and compliance with Philippine regulatory requirements. We do not collect data we do not need.
sg88 will never sell, rent, or trade your personal information to third-party marketers or advertisers. Your data belongs to you — we use it only to deliver and improve the sg88 experience for you.
All data transmitted between your device and sg88 is protected using industry-standard SSL/TLS encryption. Sensitive data stored on our servers is encrypted at rest using AES-256 encryption protocols.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to access, correct, and request deletion of your personal data. sg88 honours all data subject rights requests promptly.
sg88 uses cookies solely to improve your browsing experience, maintain your session, and analyse platform performance. We do not use third-party tracking cookies for advertising profiling purposes.
sg88 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. Data is securely deleted when no longer needed.
sg88 is committed to protecting the privacy and personal data of all users of its online gaming platform. This Policy applies to all personal data collected through the sg88 website at sg88.app, the sg88 mobile application, customer support interactions, and any other sg88 service or communication channel.
This Policy should be read together with the sg88 Terms & Conditions, which govern your use of the sg88 platform. Terms defined in the Terms & Conditions carry the same meaning in this Policy unless otherwise stated.
sg88 takes its obligations under Philippine data protection law seriously. We have appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection legislation. If you have any questions or concerns about how sg88 handles your personal data, you may contact our DPO using the details provided in Section 14 of this Policy.
For the purposes of the Philippine Data Privacy Act of 2012, sg88 acts as the personal information controller in respect of the personal data of its users. This means that sg88 determines the purposes for which, and the manner in which, your personal data is processed.
Where sg88 engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, and customer support platforms — those third parties act as personal information processors and are contractually bound to process your data only in accordance with sg88's instructions and applicable data protection law.
sg88's Data Protection Officer can be contacted at the email address provided in Section 14 of this Policy. All data subject rights requests and privacy-related complaints should be directed to the DPO in the first instance.
When you register for an sg88 account, make a deposit, request a withdrawal, contact customer support, or otherwise interact with the sg88 platform, you may provide us with the following categories of personal data:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number | Registration & KYC verification |
| Contact Data | Email address, mobile number, residential address | Registration & account updates |
| Financial Data | GCash number, PayMaya account, BPI/BDO/Metrobank account details | Deposits & withdrawals |
| Verification Documents | Passport, driver's licence, SSS/UMID card, proof of address | KYC & AML compliance |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support interactions |
When you access the sg88 platform, certain technical data is collected automatically by our systems. This includes:
sg88 may receive personal data about you from third-party sources, including identity verification agencies, fraud prevention services, and payment processors. This data is used solely to verify your identity, prevent fraud, and comply with our anti-money laundering obligations.
sg88 uses the personal data it collects for the following purposes:
sg88 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
sg88 does not sell, rent, or trade your personal data to any third party. sg88 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
Cookies are small text files that are placed on your device when you visit the sg88 website. They allow sg88 to recognise your device, maintain your session, and remember your preferences across visits.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for the sg88 platform to function. Maintain your login session and security tokens. | Session |
| Functional Cookies | Remember your language preferences, game settings, and display options. | Up to 12 months |
| Analytics Cookies | Collect anonymised data about how players use the sg88 platform to help us improve performance and user experience. | Up to 24 months |
You can control and manage cookies through your browser settings. Please note that disabling essential cookies may prevent you from accessing certain features of the sg88 platform, including the ability to log in to your account. sg88 does not use third-party advertising or tracking cookies.
sg88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
sg88 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | PAGCOR & AML regulatory requirements |
| Transaction Records | 10 years from transaction date | Anti-Money Laundering Act (RA 9160) |
| KYC Documents | 5 years after account closure | PAGCOR licensing conditions |
| Customer Support Records | 3 years from last interaction | Legitimate interests (dispute resolution) |
| Analytics & Log Data | Up to 24 months | Platform security & improvement |
Upon expiry of the applicable retention period, sg88 will securely delete or anonymise your personal data in accordance with its data disposal procedures.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by sg88. To exercise any of these rights, please contact sg88's Data Protection Officer using the details in Section 14.
sg88 will respond to all data subject rights requests within thirty (30) calendar days of receipt. Where a request is complex or sg88 receives a high volume of requests, this period may be extended by a further sixty (60) days, in which case sg88 will notify you of the extension and the reasons for it.
The sg88 platform is strictly intended for adults aged 21 years and above. sg88 does not knowingly collect personal data from individuals under the age of 21. The minimum age requirement for gambling in the Philippines is 21 years, in accordance with regulations administered by PAGCOR.
If sg88 becomes aware that it has inadvertently collected personal data from an individual under the age of 21, it will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage user will be returned to the payment source after deduction of any applicable processing fees.
If you are a parent or guardian and believe that your child has registered an sg88 account, please contact sg88 support immediately so that we can take appropriate action.
sg88 primarily processes and stores personal data on servers located within or serving the Philippines. In certain circumstances, your personal data may be transferred to, and processed in, countries outside the Philippines — for example, where sg88 uses cloud infrastructure or technology service providers with operations in other jurisdictions.
Where such international transfers occur, sg88 ensures that appropriate safeguards are in place to protect your personal data in accordance with the requirements of the Philippine Data Privacy Act of 2012. These safeguards may include contractual clauses approved by the National Privacy Commission, binding corporate rules, or transfers to countries that have been assessed as providing an adequate level of data protection.
By using the sg88 platform and accepting this Privacy Policy, you consent to the transfer of your personal data to other countries as described in this section, subject to the safeguards described above.
sg88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is indicated at the top of this page.
Where changes to this Policy are material — meaning they significantly affect your rights or the way sg88 processes your personal data — sg88 will provide advance notice to registered players via email or a prominent notice on the sg88 platform prior to the changes taking effect.
Your continued use of the sg88 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated Policy. We recommend that you review this Policy periodically to stay informed of how sg88 protects your personal data.
If you have any questions, concerns, or complaints about this Privacy Policy or the way sg88 handles your personal data, please contact our Data Protection Officer. We take all privacy-related enquiries seriously and will respond promptly.
You may contact sg88's Data Protection Officer by email at: [email protected]
For general customer support enquiries, you may also reach sg88 via the live chat function available on the platform, or by email at: [email protected]
If you are not satisfied with sg88's response to your privacy complaint, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012. Information about how to file a complaint with the NPC is available on the NPC's official website.
Your Data Is Safe With Us
Now that you know how sg88 protects your personal data, join thousands of Filipino players already enjoying a safe, secure, and fair gaming experience. You must be 21 or older to register.